What Does 'As-a-Service' Mean for Unified Communications?

May 23, 2017 mrmardis

What Does 'As-a-Service' Mean for Unified Communications?
Kevin McMahon
Tuesday, May 23, 2017 - 12:30 What is as-a-service

Most of us are familiar with the term ‘As-a-Service’ as it relates to infrastructure (IaaS), platform (PaaS) and software (SaaS). But we’re here to clear up confusion around Unified Communications as a Service (UCaaS) and compare its benefits to those of an on-premises UC solution.

UCaaS or On-Premises – What’s the Difference?

First, let’s take a step back and discuss the difference between UCaaS and on-premises UC solutions.

Cloud UC or Unified Communications as a Service delivers communication and collaboration services through a third-party service provider across the internet or other IP network. With a single unified communications platform for tools like presence, telephony, instant messaging and videoconferencing, employees can enjoy a consistent user experience across location, device and role. Because of its myriad of benefits, UCaaS is experiencing tremendous growth across sector and organization size.

An on-premises UC solution runs on an organization’s own servers. Organizations that choose this model generally do so for the peace of mind that comes with total control over one’s data. However, with on-premises solutions, organizations must employ dedicated IT staff to maintain and support their UC solutions.

On-premises solutions typically work best for large organizations where workers are clustered in central locations and that already host other solutions on-premises. Cloud UC solutions are more flexible, meaning they work for businesses of all sizes, regardless of employee or office location, budget, or needs.

 

Top Benefits of UCaaS

Unified Communications as a Service is the smart way to deliver integrated communications services to the enterprise. Cloud-based UC makes it easier for people to connect, communicate and work together — leading to a host of operational benefits.

Here are three reasons UCaaS stands to change the way employees work and improve organizations’ bottom lines.

1. Increased Collaboration and Productivity

In an always-on, always-connected world, employees are constantly seeking out tools that enable them to get their work done faster. With simpler, more streamlined cloud-based UC solutions, business productivity improves by providing employees with the anytime, anywhere, any-device connectivity they desire.

2. Reduced Travel and Operational Costs

It’s no secret our workforce is becoming increasingly global, which means organizations must have the tools to support cross-continental collaboration. As an added benefit, strong collaboration tools which simulate in-person experiences decrease the need for travel, reducing operational costs and boosting bottom lines.

3. Decreased Capital Expenditures

With cloud-based UC solutions, organizations no longer have to make hefty investments into on-site PBX systems and other telephony infrastructure. Instead businesses can rely on their providers to maintain and service the collaboration tools that they need, keeping hardware and operating costs to a minimum and allowing for flexibility in capital expenditure investments.

Unified Communications as a Service grants employees secure access to all enterprise UC services like voice, text, audio and web conferencing, instant message and presence in one converged solution. As these platforms continue to advance and more businesses embrace a cloud-first approach, they’ll reap the cost and productivity benefits of UCaaS solutions.

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