Good news at West as we have once again successfully completed Cisco’s rigorous auditing process to retain our certifications as a Gold Partner and as a Cloud and Managed Services Master Partner worldwide. Our Cisco Powered service designations are Managed Business Communications and UC as a Service Based on HCS. West also has a Master Collaboration Specialization.
While these audits are performed routinely, they involve a great deal of preparation by many here at West, not the least of which includes individual team members who achieve various technical certifications and specializations that make up a significant part of the requirements. In addition to demonstrating we are qualified to sell, install, and support Cisco solutions, the audits reaffirm to our clients and partners that we are committed to providing stellar services supported by truly exceptional people.
We believe that level of commitment is a key reason why West has been included in the Leaders quadrant of the 2016 Gartner Magic Quadrant report for UC as a Service – which makes it five years straight! The inclusion is based largely on delivery of VoiceMaxx CE, our enterprise-grade hosted PBX solution which includes Cisco HCS. The system includes DIDs, long distance, voicemail, IM/presence with softphone and much more.
It’s been a busy time at West as 2016 also saw us named the Collaboration Cloud Partner of the Year for the Americas region by Cisco and we added Spark Hybrid to portfolio of available Cisco services. Combining Spark with VoiceMaxx CE, Spark Hybrid offers an all-in-one, persistent team collaboration hub along with conferencing, connected calling, simple scheduling and enterprise directory services. Even more Spark services will be added throughout 2017, so stay tuned.
Watch: How Cisco Spark Hybrid Works with the West Cloud
Learn more about our Cisco solutions and certifications and then reach out to one of our experts to see how West and Cisco can help your organization collaborate better in the cloud.