VoiceMaxx CE, West's enterprise hosted voice platform that includes Cisco HCS, is a comprehensive business communications service that has helped West earn a top spot in Gartner’s Magic Quadrant for UCaaS five years in a row. It includes:
- Business phone line/DID
- IM/presence with softphone
- One to one video
- Call recording
- Multiple/mobile device support
- Powerful reporting and dashboards
3 New Features of VoiceMaxx CE
Now VoiceMaxx CE has even more to offer. West recently rolled out features that deliver a more robust platform and even greater value for new customers.
1. Reservationless-Plus HD Audio Conferencing
Audio conferencing is now part of our most popular VoiceMaxx CE packages. InterCall Reservationless-Plus, our signature audio conferencing platform, allows you to set up calls quickly and securely without operator assistance. With this, you also get:
- Free unlimited toll and VoIP audio conferencing in the US
- Call Manager and MobileMeet apps for scheduling and attending conferences while on the go
While no operators are required to set up meetings, if you ever do need assistance it’s as easy as pushing *0 on your keypad. All users receive personalized credentials including a dedicated conferencing line, leader PIN, and conference codes. Reservationless-Plus also features seamless Outlook calendar integration, benefitting meeting organizers and attendees alike.
Optional services can be added to further enhance the conferencing experience:
- Recording and playback
- Per minute US toll-free, international toll free, and global toll options
- InterCall Unified Meeting 5 web/video conferencing, designed from the ground up to work with Reservationless-Plus
2. Enhanced Unified Messaging
VoiceMaxx CE customers already leverage the convenience of having voicemail messages delivered directly to their email inboxes. With the latest enhancement of the voicemail to email feature, inboxes become even more unified.
When a new voicemail is received, an email notification is sent to your email that includes a .wav audio file. With the addition of this new feature, the email now also contains a text transcript of the voicemail message.
Revieve an Email of your Voicemail like this:
As always, you have the option to Mark the message as having been read or Delete the voicemail, both via email. These actions are automatically synced with your voicemail and the “message waiting indicator” light will also be turned off.
3. International Long Distance and Toll Free Calling
U.S. interstate and intrastate long distance is included for all new VoiceMaxx CE customers. Each licensed VoiceMaxx CE user is allocated 250 minutes, which is then pooled across all users within the company – just like with popular mobile phone carrier’s “family plans” where minutes or data are shared. Other call types can be accommodated but do cost extra, including international long distance and international toll free.
As expected, some standard terms and conditions do apply. You can talk to one of our experts to get more information.