Next week the West team will be joining contact center industry professionals and experts at The International Customer Management Institute (ICMI) Contact Center Expo and Conference in Orlando, FL, running May 21-24. The show promises to deliver tips, tricks, and best practices that your contact center can implement today to ensure that your organization delivers exceptional customer experiences in a complex and changing world.
Orlando, FL | May 21 - 24
Walt Disney World Resort
West will be located in booth 429, discussing research derived from over 200 contact center professionals in “The State of Customer Experience.” Key findings include real feedback on the challenges contact centers are facing and how professionals are preparing for the future against a back drop of outdated organizational structures and technology infrastructure, dated processes and tired management practices. This CX report presents findings based on survey and focus group research from over 200 individuals charged with delivering customer experiences, along with clear recommendations that will help overcome some of the challenges that people are facing within today’s contact center environments. Inbound, outbound, multichannel, IVR, compliance -- there's a lot to consider when choosing a contact center provider. Take a look at the State of Customer Experience report and stop by the West booth to discuss finding a solution that provides everything your businesss needs to thrive.
At the booth visitors can get a one-on-one demo of Cloud Contact Pro, West’s multichannel cloud contact center solution. Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. With Cloud Contact Pro, you can design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions.
If you’re attending Contact Center Expo next week, make sure you stop by and say, "hi" at by booth 429!