How UCaaS Accommodates, Empowers the Millennial Workforce

November 30, 2016 mrmardis

How UCaaS Accommodates, Empowers the Millennial Workforce
Melissa Coen
Wednesday, November 30, 2016 - 14:00 UCaaS for Millennial Workforce

Millenials Will Soon Dominate the Workforce

A recent PwC report estimates that by the year 2020, over 50 percent of the workforce will be comprised of millennials. And by the year 2025, that number could jump to almost 75 percent of employees in the workforce. These numbers indicate companies have to start focusing on the way that 18-35 year-olds communicate and make appropriate adjustments accordingly. And, with these employees job hopping an average of every three years or so, it becomes more vital than ever to ensure that communications tools are in place to retain good employees and foster cohesiveness across business units.

The Solution: Unified Communications Services from West. More than ever, Unified Communications as a Service (UCaaS) and UC solutions are the types of apps and products that millennials are using for their daily interactions with co-workers, suppliers and clients. While many businesses and CTOs might be unwilling to add a coffee bar or foosball table to accommodate this group of workers, CTOs and other managers understand that effective communication in any company is a key part of its success. This makes it worth investing in solutions that will drive optimal productivity. Here are some items to take into consideration when deploying UC tools in your organization to meet the needs of its workers.

View Gartner Magic Quadrant for UCaaS  

UCaaS a Perfect Fit for Working Habits of Millennials

In an always-on, always-connected world, the strategy for managers is not to focus on the latest and greatest communication device or piece of hardware, but instead, focus on a software solution that will engage users and hold their interest.

Millennials are used to having tons of information at their fingertips. In the same vein, they want to share information and collaborate with coworkers quickly and with little effort. These users also want the flexibility to IM/chat over their lunch break or video conference from their car. Therefore, mobility tools become a necessary part of the enterprise UC solution. Also, with evolution in technology being just part of their upbringing, millennials know how to quickly adopt new communications policies and apps without fear of change.

Millennials Utilize Bring Your Own Device (BYOD) - UCaaS Enables It

According to a recent BYOD & Mobile Security Spotlight report, almost half of the 800 companies responding indicated that BYOD is available to all employees. This generates several questions for companies: will the user or will the company provide the mobile device and how will personal and company data be kept separate? And how can companies ensure that smartphones and tablets brought from home are secure, and malware and virus-free?

Using UC tools, companies can utilize the power of cloud software to combine network services and monitoring, collaboration tools and security features in a single, converged IT solution. Implementing this kind of solution means users can obtain secure access to all enterprise UC services like voice, text, audio and web conferencing, IM, presence and corporate directories, through one simple interface.

UCaaS Highlights Unified Software Over Hardware Solutions

The next release of the Android, Apple or Google smartphone comes to market in a heartbeat nowadays. Upgraded processors, increases in RAM and advancements in hard drive speed and technologies are continually progressing. While some companies may be tempted to provide iPads or Surface tablets to all of its users on a lease rotation, how can they be sure that the hardware will continue to keep ahead of the steady stream of apps and programming changes that are churned out daily?

The more cost-effective decision for enterprises is to provide an IT solution that is free of hardware constraints and device limitations. Instead of dealing with the grumbling from an Apple user forced to use a Windows mobile device, companies should focus instead on implementing communications solutions that are device-independent. Cloud-based solutions from West take the burden of upgrades off of the client, keep hardware and operating costs to a minimum and take the harness off innovation as enterprises can ride the wave of cutting-edge capabilities and technologies.

No Network Downtime = More Engaged Workforce

Anyone with an internet-accessible device – especially millennials – gets the jitters at the thought of a loss of connectivity to the internet. To prevent a workforce meltdown, enterprises need to be sure they have a network backbone in place that can provide guaranteed business continuity and disaster recovery measures, and a consistent communications infrastructure. A cloud-based UC system can automatically route calls and data to alternate contacts. Additionally, implementing a secondary MPLS for SIP trunking provides the data and internet redundancy that will keep your workers sane and productive.

For many reasons, UC solutions are the perfect way to keep your workforce engaged and productive. Your newest workers will be free to unleash their knowledge and creativity to achieve innovation, and you might even save some money along the way. Choose West as your UC partner to meet your company’s workforce needs now and in the future.

More Blog Posts  

Previous Article
Is Your Corporate Network Ready for the Cloud?
Is Your Corporate Network Ready for the Cloud?

Is Your Corporate Network Ready for the Cloud?Monica Ellis Thursday, December 1, 2016 - 11:00 As more o...

Next Article
The Impact of Self-Service on Multichannel Contact Centers
The Impact of Self-Service on Multichannel Contact Centers

The Impact of Self-Service on Multichannel Contact CentersKevin McMahon Tuesday, November 29, 2016 - 01:0...