A lot of questions often arise when considering moving business services to the Cloud. The term “cloud” seems to be a term that is undefined or unknown to many. What is the Cloud anyway? Simply put, the Cloud is made up of server and networking hardware plus software, hosted on internet-connected equipment that resides outside of a user’s internal network. And cloud adoption continues to become an increasingly popular way for companies to minimize capital costs and maximize the life of existing on-premises equipment.
In addition to the ambiguity surrounding the idea of cloud services, there are oftentimes myths that arise as well. Following, many common myths surrounding the migration of phone services to the Cloud are discussed and dispelled. You may be surprised to find that it’s easier, faster - and more stable and secure - than you realize to move your business phone system to the Cloud.
Myth #1: Moving to the Cloud means sacrificing quality of service (QoS)
With the ability to separate voice and data networks virtually (using a VLAN), hosted voice networks can now be configured and optimized for the best voice quality available. In fact, changing just a setting or two on a network router typically fixes any potential call quality issues before they even start. Moreover, through many of the current vendor partnerships occurring between industry tech leaders and hosted phone servicing companies, audio quality is better than ever. For example, Dolby Voice has been integrated with conferencing voice services at West, bringing crystal-clear clarity and superior quality to hosted conferencing sessions across the globe.
Myth #2: You’ll lose control of managing your phone system
As any good IT systems admin will tell you, they like to be in control of the networks they support – of every aspect, if possible. And that’s kind of the job. They’re responsible for keeping the network running smoothly, with maximum uptime, while providing the best performance possible. Many admins worry moving the company phone system to the Cloud will mean they’ll no longer have control over administrative functions or ongoing monitoring. But in actuality, admins are provided with all the tools they need to properly manage cloud-hosted phone communications. Typically, a simple web interface provides all the tools administrators need to make changes to their users, numbers and functions. Plus, detailed and customized monitoring allows for proactive changes and real-time adjustments to be made if any issues with the system arise.
Myth #3: A phone system in the Cloud means IT staff jobs will be eliminated
A hosted phone system migration does not mean it’s time for your IT employees to dust off the old resume. As we mentioned above, the IT department can still be in charge of adding new users, moving users to various hunt groups, making auto attendant changes, as well as being responsible for ongoing policy modifications. Pre-packaged tools that come with many hosted phone system deployments also allow staff members to handle system monitoring and customize reporting. A cloud-based system essentially frees IT staff from menial daily tasks and allows them to concentrate on long-term strategic planning and other network infrastructure concerns.
Myth #4: All data and systems have to be migrated simultaneously in a PBX cloud migration
For many phone system migrations to the Cloud, hybrid solutions are implemented to prevent downtime and to allow time for users to get training and familiarize themselves with the new system. Most hosting companies will have a well-documented and easy-to-follow approach to deployment so that IT staff members and users have a step-by-step plan to guide them towards a smooth transition, from an on-premises PBX, to a cloud-based phone system.
Myth #5: The phone system won’t be safe and secure in the Cloud
Cloud services providers know that their reputation for hosting a secure system is always on the line. That’s why they maintain the strictest security policies on state-of-the-art firewalls, and deploy configurations that are locked down to protect each customer’s phone system from any potential threats. On top of heightened security policies, hosted PBX providers employ continuous system monitoring, to ensure SLAs are met or exceeded for quality and service, and for intrusion prevention. Finally, with the cloud PBX hosted on mirrored servers and systems, in a secure, offsite location, data remains sheltered from natural disasters and outages.
Myth #6: Cloud-hosted phone systems provide limited features and technology
Companies may be concerned that signing a contract for a hosted phone system means that they will be limited to the features and technology provided in the initial setup. But this is not the case. Hosting companies continually push down new updates for their services and software on an infrastructure that remains current using the latest technologies. And features and functionality can be upgraded as the customer needs change.
To help separate fact from fiction and reality from myth, partner with an industry leader in hosted cloud services. West can customize a hosted phone system communications solution that will work for your organization, whether hybrid or fully hosted. And we’ll eliminate concerns as we educate your enterprise on all the ways that a phone system in the Cloud can benefit your company!
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