To be competitive in today’s marketplaces, enterprises need to have omni-channel communications in place to connect with customers and vendors. Gone are the days of voice-only communications systems. Customers, employees and employers expect to communicate through a variety of ways in a timely, and efficient manner. Enter: unified communications (UC). UC enables organizations to reach more customers and vendors, more quickly and effectively than ever. As a growing number of companies deploy unified communications, the following areas of consideration should be evaluated for possible enterprise UC solution implementation.
Most large companies still require the ability to make and receive traditional voice calls. Making voice calls brings a human, personal touch to client interactions. Whether making sales calls to clients and vendors that still prefer voice-to-voice communications, or providing call center and contact center services to answer questions or provide customer support, there is still a place for voice communications in today’s workplace.
To meet these needs, West offers products like VoiceMaxx CE and West Cloud Contact CE. VoiceMaxx CE delivers enterprise-class inbound and outbound call-handling and management with integrated instant messaging, presence, softphones and more. Additionally, it’s packaged with traditional features like voicemail and directory access. West Cloud Contact CE utilizes Cisco’s Hosted Collaboration Solution (HCS) for Contact Center, and integrates with VoiceMaxx CE for voice and complete UC features. These include CRM integration and UC communication options (like voice, email, chat, and video), as well as redundancy and detailed reporting.
Unified Messaging and Presence
Probably the next most traditional form of modern communication is email and chat, with at least one of these communication methods remaining standard within the vast majority of enterprises. West provides a plethora of options when it comes to messaging and presence. Some companies may prefer to use traditional Microsoft Office productivity apps, (i.e. email and document sharing through Microsoft Office 365), while other organizational infrastructures may be better suited to use a product like Cisco Jabber. Cisco Jabber can bring enterprise IM, voice, and video to the entire workforce, plus extend the desktop to mobile devices for chatting, video, screen sharing, and even voicemail management. This product is perfect for enterprises, as it provides enterprise-class telephony with instant messaging, presence, and so much more.
Mobile Connectivity and Apps
Nowadays, you’d be hard-pressed to find enterprise employees without a smartphone. The smartphone has become our mobile connection to the world at large, allowing us to communicate in a myriad of ways virtually anytime, anywhere. Thus, there is a demand for enterprise connectivity to the office no matter where users may roam. Mobile connectivity with UC functionality is provided through apps like Cisco Hybrid Spark for mobile messaging, collaboration and file sharing. Also, voice and video communications can be accomplished through Cisco Spark Calling’s mobile client app, and IM, presence, voice and video communications achieved with Cisco Jabber’s mobile integration.
Conferencing and Collaboration
Efficient decision-making is a critical part of any successful enterprise. And this goal can be accomplished via a variety of conferencing and collaboration UC solutions from West. Whether the need is for a tool to conduct weekly meetings, or a large global event, West has a full portfolio of choices available to meet enterprise collaboration requirements. For traditional audio conferencing, InterCall Reservationless-Plus with Dolby Voice enables crisp, clear audio for local or international conference calls through desktop, mobile or VoIP means.
Another goal of most enterprises: maximize savings on travel expenses. This is where video conferencing comes into play. West has many choices for video conferencing, depending on your enterprise’s requests. BlueJeans video conferencing from West combines the ease-of-use and affordability of cloud-based BlueJeans video conferencing, with the fully-featured and internationally capable Reservationless-Plus audio, for rich, enterprise video collaboration.
A weekly if not daily staple of enterprise communication is the use of web conferencing. InterCall Unified Meeting 5 provides a full HD audio and video web meeting. Unified Meeting’s one-click features make for a successful web conferencing experience each and every time. This includes one click to schedule or call into a meeting, share screens and information, for interactive collaboration through chat, polls, etc., or to manage and control meeting participation. This is simple, straight-forward web conferencing at its best.
And in between scheduled audio, video and web meetings, there is still a need for ongoing collaboration amongst enterprise employees. West has a powerful collection of collaboration tools that include: Cisco Jabber, Cisco Spark, Cisco Spark Hybrid, Microsoft Skype for Business, Microsoft Office 365 and more. Each of these collaboration tools can be set up to provide personalized credentials for each user, dedicated web portals and virtual rooms for the organization, as well as customized pricing.
Managed IP Network for Business Continuity & Disaster Recovery
With the high costs of hardware infrastructure and support, many companies are looking toward managed network services for their communication infrastructure. Maxxis Application Network from West is installed as a converged, all-IP network, providing a reliable, flexible and resilient communications network. Additionally, West’s MaxxConnect SIP Trunking offers nationwide dial tone for inbound and outbound calling through the Cloud. These two products work together to provide a comprehensive and reliable virtual network infrastructure for enterprises.
Managed Network Security
Ensuring your enterprise network is secure is of vital importance. Sensitive, proprietary and intellectual data must be kept safe from malicious data miners and attackers. West’s MaxxSecure is a centralized and fully-managed network security product, complete with a managed firewall, spam filtering, virus and spyware protection, web content filtering and monitoring, and Virtual Private Networking (VPN).
Expert Consulting and System Integration
In evaluating which unified communications solutions are right for your enterprise, the best place to start is with the experts. West employs a professional services team comprised of Unified Communications specialists. This qualified team can help enterprises identify the best products, design the ideal infrastructure and implement a completely customized solution that will meet your organization’s unique needs.
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