WestUC Blog Feed

  • 9 Tips to Get Employees Engaged Through Webinars

    9 Tips to Get Employees Engaged Through Webinars

    9 Tips to Get Employees Engaged Through Webinars Kevin McMahon Friday, May 25, 2018 - 01:30 Employee engagement needs your attention now. According to a recent study “DNA of Engagement: How...

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  • Five Tips for a High-Performing and Collaborative Remote Workforce

    Five Tips for a High-Performing and Collaborative Remote Workforce

    Five Tips for a High-Performing and Collaborative Remote WorkforceKevin McMahon Tuesday, May 22, 2018 - 11:00 In 2016, pwc published a report titled “Work-life 3.0: Understanding how we’ll...

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  • How do Consumers want to Engage with Contact Centres?

    How do Consumers want to Engage with Contact Centres?

    How do Consumers want to Engage with Contact Centres?Sandie Simms Friday, May 18, 2018 - 08:30 The author of this post is located in the U.K. Modern lifestyles require modern contact centres...

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  • See You at ICMI Contact Center Expo & Conference 2018

    See You at ICMI Contact Center Expo & Conference 2018

    See You at ICMI Contact Center Expo & Conference 2018Monica Ellis Thursday, May 17, 2018 - 08:45 Next week the West team will be joining contact center industry professionals and experts at...

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  • 4 Mistakes that are Killing Productivity in your Meetings

    4 Mistakes that are Killing Productivity in your Meetings

    4 Mistakes that are Killing Productivity in your MeetingsKevin McMahon Tuesday, May 15, 2018 - 10:15 If I asked a crowd of people if they’ve ever attended a meeting that wasted their time, I’m...

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  • How UCaaS can Benefit Manufacturing and Utilities Verticals

    How UCaaS can Benefit Manufacturing and Utilities Verticals

    How UCaaS can Benefit Manufacturing and Utilities VerticalsKevin McMahon Thursday, May 10, 2018 - 13:00 A recent Frost & Sullivan survey of nearly 2,000 global IT and Telecommunications...

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  • 6 Top Trends for Enterprise Town Halls

    6 Top Trends for Enterprise Town Halls

    6 Top Trends for Enterprise Town Halls Kevin McMahon Tuesday, May 8, 2018 - 09:45 Enterprise town halls have changed in so many ways that they are becoming somewhat unrecognizable… and that’s...

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  • West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

    West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

    West Wins 2018 Cisco Annuity Partner of the Year at Collaboration SummitMonica Ellis Thursday, May 3, 2018 - 10:00 Cisco Collaboration Summit, a yearly invitation-only event that features...

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  • It's Time to Elevate your Conferencing Tools

    It's Time to Elevate your Conferencing Tools

    It's Time to Elevate your Conferencing Tools Kevin McMahon Tuesday, May 1, 2018 - 11:30 For years, companies relied on an in-room or remote audio conferencing system to gather employees for...

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  • 5 Realities of UCaaS Implementation

    5 Realities of UCaaS Implementation

    5 Realities of UCaaS Implementation Kevin McMahon Wednesday, April 25, 2018 - 02:00 So many myths swirl around the move to cloud-based unified communications from either on-premises UC or...

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  • Six Unexpected Benefits of Incorporating Video into your Enterprise Communications

    Six Unexpected Benefits of Incorporating Video into your Enterprise Communications

    Six Unexpected Benefits of Incorporating Video into your Enterprise CommunicationsKevin McMahon Monday, April 23, 2018 - 10:15 In their personal lives, your employees mix video and email and...

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  • Disasters Happen: Let Your Provider Help You Plan, Survive and Recover

    Disasters Happen: Let Your Provider Help You Plan, Survive and Recover

    Disasters Happen: Let Your Provider Help You Plan, Survive and RecoverKevin McMahon Thursday, April 19, 2018 - 09:00 Looking back, 2017 showed us that natural disasters can and do happen...

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  • Conferencing & Collaboration Tools Build Stronger, More Informed Teams

    Conferencing & Collaboration Tools Build Stronger, More Informed Teams

    Conferencing & Collaboration Tools Build Stronger, More Informed TeamsKevin McMahon Tuesday, April 17, 2018 - 09:45 A recent article identified that software is often developed in teams...

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  • West is Poolside with Channel Partners

    West is Poolside with Channel Partners

    West is Poolside with Channel PartnersKevin McMahon Friday, April 13, 2018 - 01:00 The countdown to the 2018 Channel Partners Conference & Expo is on! The annual conference begins Tuesday,...

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  • IT's Important Role in Self-Service Webcasting

    IT's Important Role in Self-Service Webcasting

    IT's Important Role in Self-Service WebcastingKevin McMahon Thursday, April 5, 2018 - 10:30 Don’t be fooled by the term “self-service webcasting.” While emerging cloud-based platforms are...

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  • Why You Should Consider Combining CCaaS with UCaaS

    Why You Should Consider Combining CCaaS with UCaaS

    Why You Should Consider Combining CCaaS with UCaaSSandie Simms Tuesday, April 3, 2018 - 11:00 The author of this post is located in the U.K. Modern customer experience isn’t just about doing...

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  • 6 Myths of Moving your Phone System to the Cloud

    6 Myths of Moving your Phone System to the Cloud

    6 Myths of Moving your Phone System to the CloudKevin McMahon Thursday, March 29, 2018 - 11:00 A lot of questions often arise when considering moving business services to the Cloud. The term...

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  • Can Virtual Conferencing Really Replace Face-to-Face Meetings?

    Can Virtual Conferencing Really Replace Face-to-Face Meetings?

    Can Virtual Conferencing Really Replace Face-to-Face Meetings? Kevin McMahon Tuesday, March 27, 2018 - 11:45 With the ongoing advancements in virtual conferencing, the face-to-face meeting may...

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  • Communication Strategies to Drive UC End User Adoption

    Communication Strategies to Drive UC End User Adoption

    Communication Strategies to Drive UC End User AdoptionKevin McMahon Thursday, March 22, 2018 - 10:00 IT leaders who take the time to develop a thorough communication plan can vastly improve...

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  • How to Build Emotional Engagement with your Customers

    How to Build Emotional Engagement with your Customers

    How to Build Emotional Engagement with your CustomersSandie Simms Tuesday, March 20, 2018 - 10:00 The author of this post is located in the U.K. With customer experience set to overtake...

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