WestUC Blog Feed

  • A Unified Communications Recipe for Banking and Financial Verticals

    A Unified Communications Recipe for Banking and Financial Verticals

    A Unified Communications Recipe for Banking and Financial VerticalsKevin McMahon Wednesday, August 15, 2018 - 10:00 Banking institutions handle highly sensitive information that needs to be...

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  • Global Business: Contact Centers Deserve the Same Attention As Store Design

    Global Business: Contact Centers Deserve the Same Attention As Store Design

    Global Business: Contact Centers Deserve the Same Attention As Store DesignKevin McMahon Thursday, August 2, 2018 - 12:00 Global businesses spend many years and millions of dollars to perfect...

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  • 5 Secrets of an Engaging Town Hall

    5 Secrets of an Engaging Town Hall

    5 Secrets of an Engaging Town Hall Kevin McMahon Wednesday, July 25, 2018 - 12:30 "You will never get a second chance to make a first impression." - Will Rogers This should be the mantra of...

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  • How Unified Communications Changes the Way We Work

    How Unified Communications Changes the Way We Work

    How Unified Communications Changes the Way We WorkKevin McMahon Friday, July 20, 2018 - 10:00 An increasing number of IT departments are looking to consolidate their communications services –...

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  • 6 Tips to Improve Contact Center Quality Scores & Customer Service

    6 Tips to Improve Contact Center Quality Scores & Customer Service

    6 Tips to Improve Contact Center Quality Scores & Customer ServiceKevin McMahon Tuesday, July 17, 2018 - 12:00 The level of call quality may be the single most important determining factor in...

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  • How UCaaS and Collaboration Fuels Business Growth

    How UCaaS and Collaboration Fuels Business Growth

    How UCaaS and Collaboration Fuels Business Growth Kevin McMahon Wednesday, July 11, 2018 - 10:15 Businesses are continually looking for ways to grow and ultimately increase profits. Here’s the...

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  • Analytics and Reporting: Your Secret to a Well-Engaged Audience

    Analytics and Reporting: Your Secret to a Well-Engaged Audience

    Analytics and Reporting: Your Secret to a Well-Engaged AudienceKevin McMahon Monday, July 9, 2018 - 09:30 If you broadcast to your employees and nobody pays attention, did you get your message...

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  • 6 Benefits of Deploying Hosted Enterprise Voice

    6 Benefits of Deploying Hosted Enterprise Voice

    6 Benefits of Deploying Hosted Enterprise VoiceKevin McMahon Thursday, June 28, 2018 - 02:00 According to a report from Infonetics Research, the global hosted VoIP and Unified Communications...

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  • Improve Customer Experience by Integrating Your Contact Center and UC Solutions

    Improve Customer Experience by Integrating Your Contact Center and UC Solutions

    Improve Customer Experience by Integrating Your Contact Center and UC Solutions Kevin McMahon Wednesday, June 20, 2018 - 12:00 In Microsoft’s “State of Global Customer Service” report, 78...

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  • 4 Reasons to Embrace UCaaS

    4 Reasons to Embrace UCaaS

    4 Reasons to Embrace UCaaSKevin McMahon Thursday, June 14, 2018 - 01:00 According to Frost & Sullivan’s North American Hosted IP Telephony and UCaaS Market, Forecast to 2023, premises-based...

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  • 5 Reasons to Choose West for your Conferencing & Collaboration Needs

    5 Reasons to Choose West for your Conferencing & Collaboration Needs

    5 Reasons to Choose West for your Conferencing & Collaboration Needs Kevin McMahon Tuesday, June 12, 2018 - 11:15 West is known as a communication services industry leader. In part, this...

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  • 6 Ways to Motivate Call Center Staff and Boost Morale

    6 Ways to Motivate Call Center Staff and Boost Morale

    6 Ways to Motivate Call Center Staff and Boost MoraleKevin McMahon Tuesday, June 5, 2018 - 01:15 The main goal of most contact centers today is to interface with customers and vendors in a...

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  • 9 Tips to Get Employees Engaged Through Webinars

    9 Tips to Get Employees Engaged Through Webinars

    9 Tips to Get Employees Engaged Through Webinars Kevin McMahon Friday, May 25, 2018 - 01:30 Employee engagement needs your attention now. According to a recent study “DNA of Engagement: How...

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  • Five Tips for a High-Performing and Collaborative Remote Workforce

    Five Tips for a High-Performing and Collaborative Remote Workforce

    Five Tips for a High-Performing and Collaborative Remote WorkforceKevin McMahon Tuesday, May 22, 2018 - 11:00 In 2016, pwc published a report titled “Work-life 3.0: Understanding how we’ll...

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  • How do Consumers want to Engage with Contact Centres?

    How do Consumers want to Engage with Contact Centres?

    How do Consumers want to Engage with Contact Centres?Sandie Simms Friday, May 18, 2018 - 08:30 The author of this post is located in the U.K. Modern lifestyles require modern contact centres...

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  • See You at ICMI Contact Center Expo & Conference 2018

    See You at ICMI Contact Center Expo & Conference 2018

    See You at ICMI Contact Center Expo & Conference 2018Monica Ellis Thursday, May 17, 2018 - 08:45 Next week the West team will be joining contact center industry professionals and experts at...

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  • 4 Mistakes that are Killing Productivity in your Meetings

    4 Mistakes that are Killing Productivity in your Meetings

    4 Mistakes that are Killing Productivity in your MeetingsKevin McMahon Tuesday, May 15, 2018 - 10:15 If I asked a crowd of people if they’ve ever attended a meeting that wasted their time, I’m...

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  • How UCaaS can Benefit Manufacturing and Utilities Verticals

    How UCaaS can Benefit Manufacturing and Utilities Verticals

    How UCaaS can Benefit Manufacturing and Utilities VerticalsKevin McMahon Thursday, May 10, 2018 - 13:00 A recent Frost & Sullivan survey of nearly 2,000 global IT and Telecommunications...

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  • 6 Top Trends for Enterprise Town Halls

    6 Top Trends for Enterprise Town Halls

    6 Top Trends for Enterprise Town Halls Kevin McMahon Tuesday, May 8, 2018 - 09:45 Enterprise town halls have changed in so many ways that they are becoming somewhat unrecognizable… and that’s...

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  • West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

    West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

    West Wins 2018 Cisco Annuity Partner of the Year at Collaboration SummitMonica Ellis Thursday, May 3, 2018 - 10:00 Cisco Collaboration Summit, a yearly invitation-only event that features...

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