WestUC Blog Feed

  • Press Release Editing Tips from GlobeNewswire Editors

    Press Release Editing Tips from GlobeNewswire Editors

    Press Release Editing Tips from GlobeNewswire EditorsLisa Davis Thursday, October 18, 2018 - 10:00 Accuracy and timeliness are critical factors in distributing your releases, and...

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  • Customer Experience Questions to Guide you through the Jungle of Customer Care

    Customer Experience Questions to Guide you through the Jungle of Customer Care

    Customer Experience Questions to Guide you through the Jungle of Customer CareSandie Simms Thursday, October 11, 2018 - 10:15 The author of this post is based in the U.K. According to a recent...

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  • Restaurant Chain Saves Millions with Unified Communications

    Restaurant Chain Saves Millions with Unified Communications

    Restaurant Chain Saves Millions with Unified CommunicationsMonica Ellis Tuesday, October 9, 2018 - 09:00 Today’s restaurants need to have flexible communications systems in place to handle the...

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  • Digital Transformation Helps Retailers Ensure a Better Customer Experience

    Digital Transformation Helps Retailers Ensure a Better Customer Experience

    Digital Transformation Helps Retailers Ensure a Better Customer Experience Monica Ellis Thursday, October 4, 2018 - 10:00 Retailers today have a challenging goal: omnichannel digital...

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  • Microblogs, Visual Platforms and Unicorns: What Social Media Channels are Right for Your Audience?

    Microblogs, Visual Platforms and Unicorns: What Social Media Channels are Right for Your Audience?

    Microblogs, Visual Platforms and Unicorns: What Social Media Channels are Right for Your Audience? Ben Chodor Wednesday, October 3, 2018 - 08:45 Social media is a topic that excites and...

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  • Heads Up: How Proactive Notifications can Help you Retain Customers and Maintain Loyalty

    Heads Up: How Proactive Notifications can Help you Retain Customers and Maintain Loyalty

    Heads Up: How Proactive Notifications can Help you Retain Customers and Maintain Loyalty Sandie Simms Monday, October 1, 2018 - 09:00 The author of this post is located in the U.K. You have an...

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  • Modern Web Design for IR Websites

    Modern Web Design for IR Websites

    Modern Web Design for IR WebsitesNikkole Couture Wednesday, September 19, 2018 - 09:30 In an earlier post we talked a bit about the sea change that's happened for IR websites over the last...

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  • 5 Common Complaints Hurting your Customer Experience

    5 Common Complaints Hurting your Customer Experience

    5 Common Complaints Hurting your Customer ExperienceSandie Simms Monday, September 17, 2018 - 12:15 The author of this post is located in the U.K. The ultimate goal of contact centres is to...

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  • SEO for IR Websites

    SEO for IR Websites

    SEO for IR WebsitesRobert Iannuzzi Thursday, September 6, 2018 - 12:30 The world of search engine optimization is extremely complex and fast-moving. You will hear over and over again that you...

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  • Four Ways Retailers are Using the Cloud

    Four Ways Retailers are Using the Cloud

    Four Ways Retailers are Using the CloudMonica Ellis Tuesday, September 4, 2018 - 09:00 Retail establishments are always working to stay ahead of the competition, whether through enhanced...

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  • How to Design Your IR Website

    How to Design Your IR Website

    How to Design Your IR WebsiteNikkole Couture Tuesday, August 28, 2018 - 14:30 Years ago, it used to be that the design of an IR website was pretty far down on the priorities list. Providers...

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  • Want Customer Loyalty? Be Loyal to Your Customers

    Want Customer Loyalty? Be Loyal to Your Customers

    Want Customer Loyalty? Be Loyal to Your CustomersMonica Ellis Monday, August 27, 2018 - 11:45 Loyalty is a two-way street. If you want your customers to be loyal to your brand, you have to...

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  • 6 Benefits of Upgrading to Web Conferencing from Audio-only

    6 Benefits of Upgrading to Web Conferencing from Audio-only

    6 Benefits of Upgrading to Web Conferencing from Audio-onlyKevin McMahon Thursday, August 23, 2018 - 10:00 Two years ago, audio conferencing comprised just over 50 percent of the global...

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  • UC & Retailers: Solving Top Retail Challenges in the Cloud [eBook]

    UC & Retailers: Solving Top Retail Challenges in the Cloud [eBook]

    UC & Retailers: Solving Top Retail Challenges in the Cloud [eBook]Monica Ellis Monday, August 20, 2018 - 10:30 Retailers have a huge impact on our everyday lives. From purchasing life-giving...

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  • A Unified Communications Recipe for Banking and Financial Verticals

    A Unified Communications Recipe for Banking and Financial Verticals

    A Unified Communications Recipe for Banking and Financial VerticalsKevin McMahon Wednesday, August 15, 2018 - 10:00 Banking institutions handle highly sensitive information that needs to be...

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  • Global Business: Contact Centers Deserve the Same Attention As Store Design

    Global Business: Contact Centers Deserve the Same Attention As Store Design

    Global Business: Contact Centers Deserve the Same Attention As Store DesignKevin McMahon Thursday, August 2, 2018 - 12:00 Global businesses spend many years and millions of dollars to perfect...

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  • 5 Secrets of an Engaging Town Hall

    5 Secrets of an Engaging Town Hall

    5 Secrets of an Engaging Town Hall Kevin McMahon Wednesday, July 25, 2018 - 12:30 "You will never get a second chance to make a first impression." - Will Rogers This should be the mantra of...

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  • How Unified Communications Changes the Way We Work

    How Unified Communications Changes the Way We Work

    How Unified Communications Changes the Way We WorkKevin McMahon Friday, July 20, 2018 - 10:00 An increasing number of IT departments are looking to consolidate their communications services –...

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  • 6 Tips to Improve Contact Center Quality Scores & Customer Service

    6 Tips to Improve Contact Center Quality Scores & Customer Service

    6 Tips to Improve Contact Center Quality Scores & Customer ServiceKevin McMahon Tuesday, July 17, 2018 - 12:00 The level of call quality may be the single most important determining factor in...

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  • How UCaaS and Collaboration Fuels Business Growth

    How UCaaS and Collaboration Fuels Business Growth

    How UCaaS and Collaboration Fuels Business Growth Kevin McMahon Wednesday, July 11, 2018 - 10:15 Businesses are continually looking for ways to grow and ultimately increase profits. Here’s the...

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